When you get a full refund
We refund the full amount you paid, to the payment method you used, when:
- your payment completes after the entries you chose are no longer available, or after the draw has closed;
- you pay twice for the same order;
- a draw is cancelled for a legal or regulatory reason, an error, or because the prize is no longer available;
- your entries are withdrawn because you started a break, suspension or closure before the draw's entry list was frozen;
- your entries are withdrawn because you are not eligible, for example because of your age or where you live;
- we made a mistake.
Cancelling an order
You can cancel an order before you pay, or while the payment is still being processed. Your reserved entries are then released.
Once your entries are issued, you cannot cancel them because you changed your mind. Entries cannot be swapped between draws or transferred to another person.
How long it takes
We start a refund within 2 working days of the reason for it. Your bank or card provider usually takes 5 to 10 working days to show it.
Chargebacks
If you think a payment was taken by mistake, please contact us first at help@orvetta.com. We can usually sort it out faster than a chargeback. If a chargeback is raised, the entries for that payment are withdrawn if the draw's entry list has not been frozen.
Your legal rights
Nothing in this policy affects your legal rights.