How can we help?

Anyone aged 18 or over who lives in the UK and has an ORVETTA account. ORVETTA staff, the contractors who run our draws, and members of their households cannot enter.

Choose a prize, choose how many entries you want, and pay at checkout. Your entry numbers appear in your account straight away and in your confirmation email.

Yes. Every draw has a free entry route by post, and a free entry has exactly the same chance as a paid one. See Free entry.

Yes. Each draw shows a maximum per person, and free entries count towards it. Your own spending limits apply as well.

Each draw publishes its maximum number of entries. If a draw has one winner and every entry is taken, each entry has a 1 in that number chance. If fewer entries are taken, every entry has a better chance. The prize page shows the figures for each draw.

The draw still takes place at the published time and the prize is still awarded. We never cancel a draw, move its closing date or change the prize because of low entries.

When entries close, we freeze and publish the list of valid entries. The winner is then chosen with public randomness from drand, a service run by independent organisations, in a round produced after the freeze. Anyone can repeat the calculation. See Transparency.

No. A recorded result is never edited. If a winner turns out not to be eligible, we publish a separate correction record that explains what happened.

Every result is on the Draw results page, with the full public record. Draws that are about to run are on the Live page.

By debit card, and with Apple Pay or Google Pay where your device supports them. Credit cards are accepted up to £250 in any 30 days and never for instant win draws.

No. Card details go straight to our payment provider. We keep only the card type, the last four digits and whether it is a credit or a debit card.

You get a full refund if your entries cannot be issued, if a draw is cancelled, or if your entries are withdrawn because you start a break. Once entries are issued, they cannot be cancelled because you changed your mind. See the Refund policy.

We contact the winner by email and phone, using the details in their account, within 2 working days of the draw. We will never ask you to pay anything to receive a prize.

Where a draw publishes a cash alternative, the winner can choose it instead of the prize.

Only if you agree. You choose separately whether we may show your first name, your region, a photo, a video or your comments, and you can change your mind at any time.

Use a password you do not use anywhere else, and turn on two-step verification with an authenticator app in your account security settings.

Go to your account, then Responsible participation, and choose Close account. Your entries in draws that are still open are withdrawn and refunded.

Everyone has a platform limit of £500 in any 30 days. You can set a lower daily, weekly or monthly limit. A lower limit applies at once; a higher one waits for a cooling-off period of 24 hours.

If you are worried about your spending, see Responsible participation for free and confidential support services. You can also contact us at any time.